Tag: text analytics

streamline and improve customer service with artificial intelligence and nlp

How to Streamline Customer Service with NLP?

Companies receive support enquiries from various channels. This may include emails, support tickets, tweets, chat conversations with customer support representatives (CSRs), chatbot conversations and more. This is a lot of data that you are dealing with and it’s mostly unstructured and scattered in nature, making it that much harder to manage. The question becomes, how…
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Actionable Insights from Patient Comments

Learn how Opinosis Analytics uses Text Analytics on patient feedback data to assist with patient experience transformation.