How to Streamline Customer Service with NLP?

Companies receive support enquiries from various channels. This may include emails, support tickets, tweets, chat conversations with customer support representatives (CSRs), chatbot conversations and more. This is a lot of data that you are dealing with and it’s mostly unstructured and scattered in nature, making it that much harder to manage. The question becomes, how …

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what are pretrained word embeddings

Pre-trained Word Embeddings: What Is It & How To Access?

Pre-trained word embeddings are vector representation of words trained on a large dataset. With pre-trained embeddings, you will essentially be using the weights and vocabulary from the end result of the training process done by….someone else! (It could also be you) One benefit of using pre-trained embeddings is that you can hit the ground running …

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What are Stop Words?

Stop words are a set of commonly used words in a language. Examples of stop words in English are “a”, “the”, “is”, “are” and etc. Stop words are commonly used in Text Mining and Natural Language Processing (NLP) to eliminate words that are so commonly used that they carry very little useful information. 

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